Chapman Acura Reviews
service experience was excellent.
Everyone at Chapman goes above and beyond. They make the buying and service experience very pleasant. Our sales rep Michael worked with us get the deal we were looking for and listened to everything we wanted. A 5 star experience
5
Excellent service
done timely as usual
Marisol Apodaca was the one who help me from start to finish on the purchase of my Mdx...She was very professional & knowledgeable! Great Experience !
Job was done on time and with excellent care.
David is extremely knowledgeable in the entire process and is very professional. Second time with Acura and David. Will keep returning! Thank you!
Quick and easy, very polite, answered all questions ...
Justin was a great service advisor. He kept me informed of the repair status. Covid protocols were in place.
Steve made our experience incredible! That’s why we have always come back. We feel extremely confident in the work that Acura service providers.
First time bringing in our new vehicle and Rene is a very patient and dedicated person.
Took my 2014 RDX in for a timing belt replacement. Conner assisted me in scheduling the appointment, he was professional and friendly! Renee greeted me at the door the day of my appointment, he too was very professional, friendly, and very thorough in explaining the work to be done on my vehicle. The mechanics were able to return my car in a very timely manner. This is a winning crew at Chapman Acura and we will always come back when our vehicle needs servicing! Thank you, The Hardings
We have purchased 2 vehicles from Chapman, specifically from Greg. He goes above and beyond to help us and is very attentive.
I brought my car to them for an oil change. Rene met me at the door did a quick check of the vehicle, and let me know what was needed. They completed the oil change and wash in a reasonable amount of time. Rene reminded me of the on line oil change special and I was completed within an hour.
Greg is a very professional, courteous, and knowledgeable person. It was a pleasure dealing with him. He has been a great help to me and my wife in setting up our two new 2021 Acura TLX cars.
Had to take my 2020 RDX in for service last week, due to a faulty VVT solenoid. Justin Gibson was my service advisor. He showed genuine care when I brought my car in. Post repair, he explained exactly what happened and even showed me the defective part. Justin was also great at providing frequent updates on the repair. Although the repair took a little longer than the initial quoted time frame (part got delayed from FedEx). Everything was done professionally and courteously! Justin even had my car washed before I came to pick the car up. 5 Star service, definitely will ask for him, the next time I need my car serviced! -Mike
Staff friendly, comfortable sitting area while waiting with wifi Excellent service as always
Justin greeted me at the service parking area as soon as I arrived. He immediately began gathering my vehicles information and gave an approximate time of completion. Justin further showed me the air filters advising me that they were still very clean and didn't need replacing. When the oil change was completed, Justin came where I had been sitting and said that my vehicle was being washed and he would come back when it was ready. On key, Justin returned advising me that my vehicle was ready. Outstanding customer service. Thank you
We bought a used MDX near the end of it’s warranty window a couple weeks ago and have been using this dealer for a warranty repair. We’ve been there multiple times throughout the troubleshooting process and have been extremely happy with the service. Our service advisor, Rene has been great to deal with and extremely accommodating. After multiple visits we gave in to his insistence on taking a loaner while our car gets fixed once and for all. He hooked us up with a great loaner of the same model. Looking forward to continuing to do business with this dealer in the future
Just purchased a 2021 RDX A Spec from Chapman Acura. This has been one of the best auto purchase experiences I’ve had in recent years. This is largely due to the efforts of Michael Mnatzaganian. After two test drives and some time, my wife and I decided on the car we wanted. Working with Michael we got the exact car the way we wanted it. The whole process was smooth and painless. A big Thank You to Michael, and the team at Chapman Acura. Joseph B
We’ve been customers of Chapman for years and always come back because of the great service! Marisol helped us walk out with two cars this time!
David was extremely helpful and went above and beyond. He was always available when I had questions. I would highly recommend David and Chapman Acura!
I had a great experience this week with the service team. My vehicle issues were handled promptly and professionally. Justin is great!
The service dept at Acura is the reason we have stayed with Acura for over 20 years. Efficient, friendly, helpful and honest...couldn’t ask for more than that.
David did a great job helping us get our latest MDX.. We have had 4 Acuras in row..a Legend, a TLS, a 2011 MDX, and our latest 2020 MDX. David did a great job during negotiations representing his company as well as our expectations...After our purchase, we picked up our MDX the next day and he had everything completed for delivery. He spent over an hour with us going over all the systems. great job, David.
The maintenance on our car was thorough and done in a very timely manner. The personnel I spoke with and met with were professional, respectful, thorough in communicating the status of the car, and kind. Great experience every time I bring my car in.
I could not have been more satisfied with how he handled the process by which he informed me what needed to be done and how the car was serviced.
Thanks for getting me fixed up quickly!
I had been searching on online auto sites for several months for a used RDX SH-AWD in Canyon Bronze Metallic. When I saw the listing I contacted Chapman Acura to inquire about online purchasing. I explained that our home is a two-hour drive from the dealership I was concerned with traveling to Tucson due to the COVID-19 outbreak. Within a few minutes, Internet Sales Representative David Valenzuela called me and assured me that he could help me complete an online purchase with no contact. He worked to get a fair price for my trade-in and arranged to send all of the necessary documents to me via FEDEX. I returned the signed documents and during all stages of the sales process Mr. Valenzuela kept me fully informed via phone and text regarding the status of my purchase. Once the purchase was complete, he personally delivered the vehicle to my home and picked up my trade-in on his scheduled day off. He wore a mask and was very careful to minimize personal contact. After my purchase, he followed up by phone several times to ensure that I was pleased with my purchase and answer any questions regarding operation of my new vehicle. Overall, I was pleased with all aspects of my experience with Chapman Acura and would especially like to recognize Mr. David Valenzuela for his courteous customer care and exemplary service.
Excellent service
Quick and easy, as always
James was extremely attentive, knowledgable & communicated all information to me while I waited for my car to be serviced. He made the service process seamless & painless.
Purchasing a vehicle from Courteous, knowledgeable, and professional staff was a delight. I was out the door with a lovely vehicle in no time flat, smooth trasaction, and priced right....great experience!
We had excellent service as we always do for our TLX routine maintenance. Rene was prompt and kept us informed throughout the whole service process. we appreciate the thoroughness of the inspection of our car. Getting a car wash is a nice bonus, as well. We own 2 Acuras and come here everytime for service. Can't be beat!
best service adviser ever!!
This is my 3 Acura RDX great car. Service Dept is super. Like the text messages sent by Justin to keep me informed.
The service representative, Rene (name on my receipt), was sensitive to Covid - wore his mask - and so very polite & deferential. It was a pleasure to have the work done quickly to minimize indoor waiting during this pandemic.
Outstanding service as usual.
Rene Thompson is the kindest and most knowledgeable advisor I have ever been to.. Great job as always! 5 Stars for sure!!!!
Excellent service Friendly, thorough explanation of service Very appreciative of protocols of disinfecting due to corovirus9
Got the vehicle turned around quickly, appreciate the great service
I brought my car in for servicing that I expected to take about 5 hours. The work was completed in less than 4 hours. My service advisor, Justin, was great. He kept me informed of the car status via text messaging. Also, Justin provided me with a loaner car so I could go shopping and not have to wait on the premise. Thanks also to the technician who completed the work in such a timely manner. I really appreciate it.
We were very pleased by the approach and professionalism of Chapman Acura's Salesman Michael Mnatzagaian. Michael made sure all of our questions were quickly answered, kept us informed about each step of the process and made it as painless as possible. His efforts are greatly appreciated by both my wife and myself. Thanks again Michael!
James was great. Excellent services
Received excellent service from All staff members. Rose to the accounting department to the GM provided me and my wife top notch costumer service. The wait is worth it. 10/10. Of course we love Acura MDX. I really appreciate all your help. Thank you again guys.
Justin called and advised the fuel pump part was arrived and he wants to take care of it for my safety. He is at the door when I arrived at Acura .Super service! Thank you Justin
Received great and professional service from the time we arrived from Fabian until the time we left!
In addition to the very competent work provided by Chapman's technicians, I appreciate the careful attention to disinfecting all surfaces of our RDX possibly touched. This included interior and exterior. The attention to detail by Chapman's employees demonstrates the quality service of this dealership.
Rene at the Service Department was top notch and got me in and out in a timely manner.
Waiting for results of diagnosed.
What a pleasant experience when having an oil change. Prompt, courtesy, quick. Thank you.
Awesome service and friendly staff. I will continue to have my MDX serviced at Chapman.
Overall good experience.
You have our loyalty for sure
Avi and Steve G. are amazing to work with. Chapman Acura should be extremely proud to have them on staff. They are the best service technicians I’ve ever dealt with in 30 years of owning cars. Kudos! If I had an academy award I would give it to them.
My battery died just like that! Chapman would have towed me but I used my AAA. Service took me right in and ran their diagnostics and about an 1 1/2 hrs later I had a new battery under warranty. Now if you would only work with your customers to sell And or lease them an auto at a good rate your loyal service customs wouldn’t have to purchase in Phoenix! Love your service though.
Kim went above and beyond helping find the vehicle I was looking for. I would highly recommend her to any prospective buyer.
Chapman Acura I great. Service dept Steve Joe Avi the best
Abc
staff communication well done
Always great working with the Acura team! Stay safe stay healthy
Avi did a wonderful job, My check Emission system light came on. They checked it out and I had a bad sensor. The car was serviced and I was back on the road before noon! Excellent!!