Chapman Acura Reviews
I was treated well by a professional staff
Chapman Acura did a great job! Delivery of the windshield took a great deal longer than expected. Truck delivering the material from California experienced weather related and vehicle maintenance issues, but the service people stuck with it until it was done - Thanks
Rene has been taking care of all my car maintenance and repairs at Chapman. He is very knowledgeable, friendly and informative person. He makes the transition very nice and smooth. He is one of the best guys to work with.
Needed a ride back to dealership and it was seamless.
Every one was helping
Always attentive, always professional and always prompt. Technicians get it right the first time! Never a do over.
Always courteous and professional. The service is done on time and without any surprises. The car wash keeps us coming back!
Always a pleasant experience working with Service Advisor Justin Gibson. He always does an outstanding job making sure that the service done is up to our satisfaction.
Thank you, particularly Rene for all of your fine work
Greg Walsh is an outstanding representative....he delivers and goes the extra mile to satisfy customers, if his support of me is any indication.
Great customer service! Justin was very helpful!
I brought in my wife’s TL for service and have the fog light replaced. Rene was very helpful getting out after receiving a phone call from my elderly father needing my help.
Renee got me right into service, gave me the results of the inspection, and got it all accomplished in record time. All good.
Scheduled service with Justin Gibson. They discovered I had a leaking shock absorber. Will replace it under warranty. Really happy with customer service!
Like the on line update as your automobile proceeds thru its service to completion.
What an amazing , professionalism from the General Sales Manger Jaime Garcia and his salesman Adrian Ramos. Thank you for your outstanding Costumer Service. Oh lLove my car ????
You are doing a great job...keep it up.
My 2020 Acura TLX has been sitting for extended period of time and while coming in for a Fob battery, stopped by service to ask about possible issues. Service manager was easily accessible and helped reduce my anxiety. When I needed a tow for no-start, he helped noted my 4 year warranty and connected my with Acura USA and tow truck arrived at my house within the hour. Car was ready by noon the next day. No cost and surpassed my expectations. I appreciate everything and will LIKELY do business again with a MDX S TYPE. THANKS AGAIN
Rene is an Excellent Employee and I was fully satisfied, He operated in the Spirit of Excellence and Integrity
Both excellent.
Great service
I was treated with respect and everyone was very attentive and was willing to help me.
Justin did an exceptional job yesterday getting us scheduled, advising as to service required, and ensuring work completed expeditiously. Thanks to all there and particularly the mechanics! Have a great rest of the Holiday.
I always have a great experience here. Never feel like I'm being pressured for unrelated or unnecessary expenses. Pricing seems fair as well. I highly recommend Chapman Acura.
excellent service - and a loaner while the parts came in, thank you Renee!
When our MDX ,car battery acted up we called Chapman and they took us right away. We were called in a couple of hours ,saying our car was ready for pick up. The service was fast and we were back on the road again. They did a great job.
First time using the Acura service department. Easy making the initial appointment. The service consultant, Justin, was great to work with. Everything I asked to be taken care was done.
Your staff was great! Very friendly and very available! Neb was very knowledgeable. We loved working with Adrian. If he didn't have an answer to a question, he went and found out. Our only negative- tell Acura to make the touch pad easier to use! Otherwise this is an awesome vehicle! Beautiful, comfortable and easy to drive!
This would be a 5 star if the mechanic had not left dirty footprints on the floor mat and had reset the count for the oil percentage back to 100%.
It was my first experience at the service center. Rene was very nice and polite. He was very helpful and patient. He addressed all my questions and concerns. He explained how certain features work and showed me how to use them on my brand new vehicle. Thank you Rene!
Wonderful, friendly service.
5 Star repair, my custom vossen wheel looks brand new ,I cannot tell where I had curbed my wheel
Like always the best service you can receive
Again, another great visit to your service department. The staff were polite and very helpful. Keep up the good work!
Eliminate political stations. Fox and CNN drive’s many of us out of your waiting area.
I am submitting this review to Highly recommend Jaime the Manager at Chapman Acura for his professionalism in helping me to buy my Jeep Cherokee. I really appreciate all that he has done for me, and it shows his expertise in the car dealership industry. He hands on and explains the process so very well and is so very honest and a very good asset to Chapman. I will refer others to this dealership for the great experience that I had. Thank you, Jaime. Muchos Gracias
I was able to get in and out quickly with the oil change, vehicle inspected and had the brake fluid changed.
Justin and Zach gave great service
Kim is always wonderful to work with! She stays on top of things from start to finish and makes car buying a less stressful event.
Rene is excellent. All were very nice. But oil change took hours and had requested tire alert be addressed. Still on. And no lobster buffet....
Worked with Eddie Rush and from start to finish was an amazing experience. Went above and beyond to make every step easy. Will definitely keep in touch for future purchases not only for myself but friends and family.
Haven't bought a car in years. Staff was very helpful and made process super easy. Recommend anyone looking for a car check them out first
Kim,our sales person, went out of her way to make 2 old timers feel special when buying their 2 nd Acura in 21 years. A real credit and asset for Chapman.
Good
4 tires
I am really happy with my last visit, everything work fine and my car was fix in within the time frame they advised.
Besides our scheduled preventive maintenance, we found an issue with one of our tires and our advisor, Justin, went above and beyond to correct the issue at no cost to us. The problem was resolved in a timely manner. We have been going to Chapman Acura for service for the last 11 years and have always been impressed with the professionalism and competence of the service advisors and technicians.
Our Service Advisor, Sachary, welcomed us, explained the B1,6 services and estimated costs, then explained the work done. All done effeciently. The general appearance of the reception area and waiting areas were clean and organized which wasn't the case on our prior visit.
Justin and the crew were fantastic! Service was prompt and first rate! Thanks!
Had to buy a new car, I looked online at the Acura inventory and saw a few that I was interested in. I went into the dealership and worked with Ruben to look/drive the car I was most interested in. After driving my first pick, I didn’t need to see the other ones I was considering. Jaime did a great job finding the lender with the lowest interest rate to keep my payments within my budget. I am extremely happy with my vehicle and will be going back when we need to replace one of our other vehicles. Thanks guys!
Great experience at Chapman Acura. I had one of the first appointments of the day for servicing my Acura RDX. I arrived about 15 minutes before they opened, but they let me in for coffee while they finished their opening procedures. Service rep, Rene, was so good about explaining the services being performed ahead of time, (30,000 miles) and checked with me about a brake fluid flush and replacement that I also approved. Very happy!
Kelly McGrath went above and beyond getting me the vehicle I wanted. She is not the typical pushy salesperson. I really appreciate that and wish everybody was like that. She is genuine and puts forth real effort to make the car buying process easy and that the customer is truely satisfied with their purchase. Nariman Azizi made the finalization of the purchase quick and easy. None of the back and forth "games" that most dealerships play. He is also very genuine in how he treats customers. I will be recommending friends and family to purchase their next vehicle from Chapman.
Once again I received excellent service at Chapman Acura. I was able to get an appointment that worked for me. The service consultants were helpful in recommending which services my car needed and didn't need. Justin Gibson and Zachary Romero both advised me and kept me informed on the progress. The work was completed in a timely manor. Job well done. I will definitely continue to take my car to Chapman Acura Service department. 5 STARS!
Professional Service kept me informed. No pressure to receive additional Services
Everyone I came in contact with was perfect. The wait was short. The car is clean!
The oil change/service advisor, Zachary Romero, was fantastic to work with and kept us updated throughout the process. The entire service team do a super job to address my needs.
Zack delivered service in a prompt friendly manner. Even helped me pair a new cell phone!
Alway's great service.
Another great service experience, Justin is very thorough and professional
Justin at Chapman is always a pleasure with whom to work. He's cheerful, realistic, efficient and will get your car in quickly while making sure you're comfortable while you wait! Thank you Justin! I'll be back for more great service :-) June Cahill
I would buy another Acura from Chapman simply to have access to their service department. Justin Gibson is outstanding, answers all questions in a fresh, friendly and professional manner and verifies any and all concerns. Thank you all.
Justin was great!
Just needed a road trip check but found one item to be done soon - safety related. Thank you Justin for your excellent customer service.
Had to bring in my 2022 MDX as I was experiencing issues with false sensor warnings and alarms. The first time I brought it in, no errors could be detected. Over the next month whenever the problem occurred I took pictures of the dashboard warnings and documented the problem. After 3-4 weeks I brought the vehicle back in and turned it over to Justin and your service staff. With the additional information I provided they were able to duplicate the problem and started working with Acurra determine a fix. Justin kept my wife and I informed all through the process and We are really pleased with the repair and satisfactory outcome. My hat is off to Justine and the Chapman team. Thanks so much.
We bought an Acura TLX from Kim. She was very informative, honest, explained things well and showed us multiple financial options so we could weigh the Bebe fits of different scenarios. She was also incredible positive and efficient. It was a stress free experience. Thank you Kim!
I was kept informed about my vehicle service and was given a breakdown. The service rep did everything to make sure I was satisfied
Rene was a pleasure to deal with. Everything regarding my service was handled quickly, smoothly, and professionally.
The service was fantastic by Rene from the service department.
Zachary Romero clearly explained all the issues and walked me through the process in a very professional, friendly way. Exceeded all expectations. Thank you, Zach, and thank you Team Chapman!
Justin, my service representative was knowable and made the process of replacing my alternator very smooth. Love the text message about the status and schedule of the work and pick up notification. No need for phone calls and messages.
Rene Thompson is the best Service Consultant. He answer all my questions and request do the best thing for my RDX.
The customer service representative answered all my questions, he was very knowledgeable and courteous. The work was completed accurately, efficiently and within deadline.
Had excellent service on 5 April 2022. Service tech Justin performed in an exemplary manner.
Chapman has the best service department. I was met by Justin and he professionally and expertly supervised - while keeping me informed - the repair of my front brakes. Thank you Justin for all your hard work! You are certainly a credit to Chapman :-)
Nice and friendly and kept me informed and was in and out timely manner
I purchased my 2022 RDX with the outstanding help of Mr. Eddie Rush ( Sales rep ) and Patrick ( Sales Manager ). I received an outstanding amount for my trade in, and a great deal on my RDX. Thanks for making it happen.
I was so impressed with my recent experience at Chapman Acura for service on my RDX. This was not my first visit to this dealership for service, but my first experience there in which it was evident there was a real and true commitment of all staff I engaged with to provide me honest, friendly, prompt, service and that the dealership was going the extra mile :) to greatly improve customer service. My appointment was easy to schedule. The man who did this via phone was super nice and polite. When I arrived, two staff immediately exited the business to greet me. One took down the service details and the other placed protective floor mats in my vehicle. I was told it would be 55 minutes to an hour. It was 55 minutes. I was offered coffee, other beverages, and snacks. The service person texted me letting me know I could text him and check on progress of my service at any time. Everything went smoothly. This was a perfect experience to have while waiting for a vehicle to be maintained. Excellent job! I will highly recommend Chapman Acura going forward.
Showed up without a reservation on a very busy day, without a complaint, my car was serviced in a timely fashion, including items that were needed in addition to the regular servicing of my RDX.