Chapman Acura Reviews

Avg. Rating:
(72 Reviews)
Always a positive experience

Rene is always friendly, positive and ready to help. He makes sure my car gets all necessary work and checks for recalls or issues that may affect my car. We appreciate his attention to detail and great attitude!

Sofia Ramos
Finally got the Car I've always dreamed to Have!

My Sales representative was excellent, he went above and beyond to put a smile on my face and I recommend him to others who want to purchase a vehicle.

Judah Aranda
New Car Purchase

Kim Peters was great. Had everything ready for me to sign and took care of all the details on the SUV.. Thoroughly made car buying easy. Chapman Acura was professional and helpful

john howe

I would like to thank my salesman Greg Walsh for his professionalism and patience while working with me the past 2 months. I was undecided on which vehicle I was going to purchase from Chapman Acura and other dealerships in town but Greg always answered my questions and made my experience a pleasant one. Thank you Greg and I look forward to working with you again for my next purchase. Sam Mangialardi

Sam Mangialardi
Great Sales Woman

I was disappointed that the Manager did't come out to thank us for our purchase. All other car purchases always had the manager or the owner thank us for our purchase. Disappointing with an expensive purchase. Leads me to believe service will be a drag for them also.

Joseph Esposito
Great service

Another very good experience at Chapman Acura. Work was done quickly and accurately

B Stewart
Great service

Y’all are helpful

Zachary Macklin
RDX service from Hector Rivera

Battery check and service A 1 and 3 done on a Saturday from a same day call.

Patsy Lee
Solid Service

Justin and his service team have consistently provided good service for our Acura MDX 2022 since we purchased it in 2021. He's welcoming, kind, engaging and easy to understand when explaining the service process and any findings or necessary parts needed. Previously we owned Infinities and I do miss the loaner car that was always available for the day while my car was being serviced. Waiting in the waiting room is less than convenient but Justin does his best to get my vehicle serviced promptly as he knows I am waiting for it. Justin is a very positive "face" and represents Chapman well.

Angie Werner
Great customer service

I was treated well by a professional staff

Windshield replacement

Chapman Acura did a great job! Delivery of the windshield took a great deal longer than expected. Truck delivering the material from California experienced weather related and vehicle maintenance issues, but the service people stuck with it until it was done - Thanks

Thomas Ackerman

Rene has been taking care of all my car maintenance and repairs at Chapman. He is very knowledgeable, friendly and informative person. He makes the transition very nice and smooth. He is one of the best guys to work with.

Ritiek Rafi
Great Continued Service

Needed a ride back to dealership and it was seamless.

Marian Bryant
Good Sevice

Every one was helping

Rene is Excellent

Always attentive, always professional and always prompt. Technicians get it right the first time! Never a do over.

William McGovern
Routine B1 service

Always courteous and professional. The service is done on time and without any surprises. The car wash keeps us coming back!

Bill McGovern

Always a pleasant experience working with Service Advisor Justin Gibson. He always does an outstanding job making sure that the service done is up to our satisfaction.

Lance Gusukuma
2014 Acura

Thank you, particularly Rene for all of your fine work

Key Phillips
Excellent Representative

Greg Walsh is an outstanding representative....he delivers and goes the extra mile to satisfy customers, if his support of me is any indication.

James Root

Great customer service! Justin was very helpful!

Claudia Garcia
2013 TL service

I brought in my wife’s TL for service and have the fog light replaced. Rene was very helpful getting out after receiving a phone call from my elderly father needing my help.

William Powers
Renee was awesome

Renee got me right into service, gave me the results of the inspection, and got it all accomplished in record time. All good.

Thomas R. Bailey
Routine Service

Scheduled service with Justin Gibson. They discovered I had a leaking shock absorber. Will replace it under warranty. Really happy with customer service!

Rob Sayre

Like the on line update as your automobile proceeds thru its service to completion.

Donn Deputy
Great Experience

What an amazing , professionalism from the General Sales Manger Jaime Garcia and his salesman Adrian Ramos. Thank you for your outstanding Costumer Service. Oh lLove my car ????

Sonia Mariela
Outstanding service

You are doing a great job...keep it up.

Robert E Stone
Service beyond expectations

My 2020 Acura TLX has been sitting for extended period of time and while coming in for a Fob battery, stopped by service to ask about possible issues. Service manager was easily accessible and helped reduce my anxiety. When I needed a tow for no-start, he helped noted my 4 year warranty and connected my with Acura USA and tow truck arrived at my house within the hour. Car was ready by noon the next day. No cost and surpassed my expectations. I appreciate everything and will LIKELY do business again with a MDX S TYPE. THANKS AGAIN

Merritt Smith
Service Rep Rene

Rene is an Excellent Employee and I was fully satisfied, He operated in the Spirit of Excellence and Integrity

Darren Williams
Acura Service and Agent assistance

Both excellent.

C. Gates
Service and agent

Great service

C. Gates
Very happy customer

I was treated with respect and everyone was very attentive and was willing to help me.

Socorro Gourdin
Outstanding customer service

Justin did an exceptional job yesterday getting us scheduled, advising as to service required, and ensuring work completed expeditiously. Thanks to all there and particularly the mechanics! Have a great rest of the Holiday.

Dennis Ferrell

I always have a great experience here. Never feel like I'm being pressured for unrelated or unnecessary expenses. Pricing seems fair as well. I highly recommend Chapman Acura.

Marcos Nunez

excellent service - and a loaner while the parts came in, thank you Renee!

Carol Van Hoesen
Review of sewrvice

When our MDX ,car battery acted up we called Chapman and they took us right away. We were called in a couple of hours ,saying our car was ready for pick up. The service was fast and we were back on the road again. They did a great job.

Richard Kozlowski
Great Experience

First time using the Acura service department. Easy making the initial appointment. The service consultant, Justin, was great to work with. Everything I asked to be taken care was done.

Friendly Staff

Your staff was great! Very friendly and very available! Neb was very knowledgeable. We loved working with Adrian. If he didn't have an answer to a question, he went and found out. Our only negative- tell Acura to make the touch pad easier to use! Otherwise this is an awesome vehicle! Beautiful, comfortable and easy to drive!

Lynn Tanner
Excellent Service Desk and very informative staff.

This would be a 5 star if the mechanic had not left dirty footprints on the floor mat and had reset the count for the oil percentage back to 100%.

Joseph Agredano
Rene very friendly and pleasant!

It was my first experience at the service center. Rene was very nice and polite. He was very helpful and patient. He addressed all my questions and concerns. He explained how certain features work and showed me how to use them on my brand new vehicle. Thank you Rene!

Francine Ortiz

Wonderful, friendly service.

Wheel repair

5 Star repair, my custom vossen wheel looks brand new ,I cannot tell where I had curbed my wheel

Kenneth chan
Great service

Like always the best service you can receive

Mayra Teran
Outstanding service

Again, another great visit to your service department. The staff were polite and very helpful. Keep up the good work!

Robert E Stone

Eliminate political stations. Fox and CNN drive’s many of us out of your waiting area.

Jerald wiebe
The Customer Service

I am submitting this review to Highly recommend Jaime the Manager at Chapman Acura for his professionalism in helping me to buy my Jeep Cherokee. I really appreciate all that he has done for me, and it shows his expertise in the car dealership industry. He hands on and explains the process so very well and is so very honest and a very good asset to Chapman. I will refer others to this dealership for the great experience that I had. Thank you, Jaime. Muchos Gracias

In and Out Quickly

I was able to get in and out quickly with the oil change, vehicle inspected and had the brake fluid changed.


Justin and Zach gave great service

Patsy Lee
Kim Peters is AMAZING!

Kim is always wonderful to work with! She stays on top of things from start to finish and makes car buying a less stressful event.

Tiffany Guenther
service visit

Rene is excellent. All were very nice. But oil change took hours and had requested tire alert be addressed. Still on. And no lobster buffet....

Ronald Hilgert
Great service, great experience

Worked with Eddie Rush and from start to finish was an amazing experience. Went above and beyond to make every step easy. Will definitely keep in touch for future purchases not only for myself but friends and family.

Josh Grabek
Great experience

Haven't bought a car in years. Staff was very helpful and made process super easy. Recommend anyone looking for a car check them out first

Outstanding Customer Service by Sales

Kim,our sales person, went out of her way to make 2 old timers feel special when buying their 2 nd Acura in 21 years. A real credit and asset for Chapman.

James Daily
Free ride home and pick up.


Dan O
Due east (90°)

4 tires

jim buell
Great Service

I am really happy with my last visit, everything work fine and my car was fix in within the time frame they advised.

Lourdes Lee
Excellent service from our service advisor

Besides our scheduled preventive maintenance, we found an issue with one of our tires and our advisor, Justin, went above and beyond to correct the issue at no cost to us. The problem was resolved in a timely manner. We have been going to Chapman Acura for service for the last 11 years and have always been impressed with the professionalism and competence of the service advisors and technicians.

Luis Narvaez
Great Improvement From Our Last Service Visit

Our Service Advisor, Sachary, welcomed us, explained the B1,6 services and estimated costs, then explained the work done. All done effeciently. The general appearance of the reception area and waiting areas were clean and organized which wasn't the case on our prior visit.

Great service

Justin and the crew were fantastic! Service was prompt and first rate! Thanks!

Scott Norstad
Thanks Ruben &Jaime

Had to buy a new car, I looked online at the Acura inventory and saw a few that I was interested in. I went into the dealership and worked with Ruben to look/drive the car I was most interested in. After driving my first pick, I didn’t need to see the other ones I was considering. Jaime did a great job finding the lender with the lowest interest rate to keep my payments within my budget. I am extremely happy with my vehicle and will be going back when we need to replace one of our other vehicles. Thanks guys!

Service rep, Rene, is outstanding

Great experience at Chapman Acura. I had one of the first appointments of the day for servicing my Acura RDX. I arrived about 15 minutes before they opened, but they let me in for coffee while they finished their opening procedures. Service rep, Rene, was so good about explaining the services being performed ahead of time, (30,000 miles) and checked with me about a brake fluid flush and replacement that I also approved. Very happy!

Susan (Susie Sundsby)
Above and beyond

Kelly McGrath went above and beyond getting me the vehicle I wanted. She is not the typical pushy salesperson. I really appreciate that and wish everybody was like that. She is genuine and puts forth real effort to make the car buying process easy and that the customer is truely satisfied with their purchase. Nariman Azizi made the finalization of the purchase quick and easy. None of the back and forth "games" that most dealerships play. He is also very genuine in how he treats customers. I will be recommending friends and family to purchase their next vehicle from Chapman.

Sharon McKelvey
Acura Service Department

Once again I received excellent service at Chapman Acura. I was able to get an appointment that worked for me. The service consultants were helpful in recommending which services my car needed and didn't need. Justin Gibson and Zachary Romero both advised me and kept me informed on the progress. The work was completed in a timely manor. Job well done. I will definitely continue to take my car to Chapman Acura Service department. 5 STARS!

Katie Diegel
Great Customer Service

Professional Service kept me informed. No pressure to receive additional Services

Brian Smith
Great Service

Everyone I came in contact with was perfect. The wait was short. The car is clean!

Judi Gray
Service Exellent at Chapman Acura Tucson

The oil change/service advisor, Zachary Romero, was fantastic to work with and kept us updated throughout the process. The entire service team do a super job to address my needs.

Ed Bryant
oil change service

Zack delivered service in a prompt friendly manner. Even helped me pair a new cell phone!

Harvey Smith

Alway's great service.

kenneth e carder
Great Service

Another great service experience, Justin is very thorough and professional

Service (oil change/tire rotation)

Justin at Chapman is always a pleasure with whom to work. He's cheerful, realistic, efficient and will get your car in quickly while making sure you're comfortable while you wait! Thank you Justin! I'll be back for more great service :-) June Cahill

June Cahill
Magnificent Service

I would buy another Acura from Chapman simply to have access to their service department. Justin Gibson is outstanding, answers all questions in a fresh, friendly and professional manner and verifies any and all concerns. Thank you all.

Bruce Gold

Justin was great!

Leah Schwersinske
Very Satisfied with Service Visit

Just needed a road trip check but found one item to be done soon - safety related. Thank you Justin for your excellent customer service.

Martha Gerganoff

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