Chapman Acura Reviews

Avg. Rating:
(108 Reviews)
Great service!

Everyone is very helpful and they Ialways offer a great service & experience!

Kristina Hyder
My comments

Excellent service, very accommodating, always feel like a valued customer

Marilyn Lerud

Alex was great!

Helen Gibson Tschirhart
Excellent Service Department

As owner of a 2019 MDX purchased in UT I appreciate the excellent care I get from Justin during my recent service visit. I will also bring my 2012 TSX from Sierra Vista rather than continue with the Honda dealership in SV.

Eric Long
Great service

Great service As always !

Scott Miles
Svc Consultant

Very courteous and knowledgeable

Denise Madrid
Oil Change, Brake Fluid

Extremely helpful, respectful and accommodating. Explained everything along the way. Service was really great and they even washed my car.

Kathleen Clark
Quick service

I was able to get timely and quick service to get my windshield repaired.

Diana Place

Renee is our service advisor My family and I purchased three cars about two years ago And the service we receive from your staff, including your Sales Manager Patrick has been second to none. Thanks Andre Lampkins

Andre Lampkins
Convenient & Thorough

Alex covered all questions I had, explained all recommended service, and applied a discount for my new battery. Great service at Chapman Acura. Thanks

Katheen Sharp
Service Visit

Everything went great during the service visit

Michael Malin
Express Service

Alex was very helpful and patient with me because I’m hard of hearing. He went through the inspection report with me and pointed out future service needs. He was very professional and courteous.

Larry Tucker
Excellent experience

Alex R. was knowledgeable, proactive, pleasant and professional. Immediately diagnosed issue with vehicle and helped to fix it. Costs were clear up front, reasonable, and without any hidden/extra fees. He also noticed an issue with a bothersome, defective interior part of my vehicle and was able & willing to provide me with a low-cost alternative to fix it instead of recommending/pushing for a high-cost repair. Grateful to have run into him while I was there. Highly recommend Alex & the Chapman Acura team!

Hayden A.

Amazing experience getting windshield replaced. David was extremely efficient and did a great job!

First service experience

This was my first service at Chapman and from scheduling all the way through the service it was a great experience. They were able to provide a loaner car, Alex went through every detail with me upon arrival and pick up of my vehicle. I will be back.

Judith Tschacher
What more can I say but "superb"

Car service was excellent with knowledgeable technicians and service advisors. I received great customer service at Chapman.

Karen Provost
Always great service!

I bought my Acura 8 years ago from Chapman and have only taken my car to Chapmen for service. I have only had good experiences with this company.

Leslie Zak

Friendly, efficient. Car ready when promised.

Jane Summers
Kudos to Renee....

Hope I got his name correct. From introduction and my inquiries. Thank You Renee !

Chin Yung
Service review

Great service, as usual, Justin exceeded and the shop my expectations. Looking to Acura for timely follow up on recall items. Fuel pump clarification and resolution to crank shaft machining issues.

Thomas D Ackerman

problem solved with no problems, fast, friendly, courteous, and knowledgeable

malcom hubert
Great service department experience!

Thanks to Justin, we had another great experience when getting our RDX serviced! Justin is always friendly and ensures to thoroughly explain the service that was provided. We always appreciate the car wash as well! Thank you!

Michelle Kelch
Routine Service Required

Work was done quickly and accurately

Bruce Stewart
Great Salesman

I bought a new Integra and the salesman did an excellent job in helping me out.

Chapman service

My experience with service was exceptional starting with a last minute appiontment to quick service and even a carwash! Friendly ,courteous service. I could not be more pleased.

Michele Minor
Tinted Windows

The service was done well and on time. Rene Thompson was wonderful and pleasant to work with. He is a real Pro.

Service appointment for rough idle.

Left the car for twenty four hours for the service department to troubleshoot a problem with my 2020 RDX idling rough when the car was cold. They explained to me that was normal, they then corrected a problem I had with my cars computer. All this was corrected in a timely manner with true professionalism. They kept me posted on the service being performed the whole time.

ken carder
Great service

I trust Chapman service to give me the best care with my vehicle. Thanks for getting me in and out so quickly!!

Kathryn Fenstemaker

Great customer service, communicated well.


Great customer service, communicated well.

Service appointment

I took in our 2021 Acura RDX for service at Chapman Acura. Hector was my service advisor, he did an extremely great job in all areas customer service, cleanliness, professionalism, and getting our automobile serviced correctly!

Paul Hamilton
Great Service

Rene Thompson always exceeds the customers expectations with his great customer service. His approach and kindness is what keeps me coming back to Chapman. I entrust my service to Chapman. Feel service pricing is very good. Great piece of mind coming there.

Laura Gehron-Davis
Window tint

Best service experience at a dealer ever

John Riva

Excellent service from Justin Gibson. His immediate callback and next day appointment

Patsy Lee
Above & Beyond

Having noticed a new but subtle noise in the rear end of my RDX, I brought it in for service. Tech could not hear the mystery noise, so he hopped in the back seat and went for a ride with me and was able to hear the problem. Got the good news that my spare tire mounted under the car needed to be tightened. No more "ghost'. They also aired up my tires, touched up a ding near the tailgate, and gave it a bath. I also had a loaner to drive while they worked. Thanks to Justin, Luis & Acura for going above & beyond.

Katheen Sharp
Great Service

Great Service. Very friendly and service was fast. Gave me all the information about my car and service

Viridiana Rios
Great Experience!

Greg Walsh is the best! He did everything possible to make the car buying experience a pleasant one. Chapman Acura-Tucson beat the surrounding dealerships by a long shot. Will definitely go back and highly recommend this dealership.

Shawn Farmer
Customer Service

I couldn't be more pleased about my interaction with Justin, the service rep, when I recently had my 2017 Acura serviced. Thanks!

Clydean Troner
Oil change & brake pads

I was able to wait comfortably at the dealership while they completed both services at a reasonable price. They were extremely timely and kept me informed at all times. Great service!

Richard Guenther
Another satisfying experience

Stopped in for my annual service appointment and as always the service was excellent

William Powers
Thank you

Easy to get appointment, service was quick and what I was informed it would be. Love the waiting area and coffee and snacks.

James Jackson
Great service

I had an engine light come on and Chapman was able to find and correct the problem quickly.

Evelyn Antone
Professional and informative

Justin helped us make informed decisions about maintenance - what needed to be done today and what needed to be done in the near future. He was both professional and kind in serving our needs and vehicle. Highly recommend Acura. Also salesman’s Eddie Rush has sold us two cars, and we always trusted him to help us get the best pricing - trust him like family.

Bernice Frank
Great Experience

It was such an easy and straight forward process working with Fabian. Thank you, Fabian!

Melissa L.

Excellent service provided by service agent. Clearly explained services done on vehicle.

L Gusukuma
Great Experience

Greg Walsh has been my sales advisor for several years and once again, he was excellent to work with. He made the leasing process very easy. He found the exact year, make, model, and color combo that I wanted, and got it on the lot quickly. The entire process wen very quickly & without a hitch. Greg also kept me engaged and entertained during the inevitable times waiting for another part of the process to happen. Thank you for your many years of friendly service.

Elaine Jackson
Superior In All Service Aspects

Renee, Justin, new hires all represent exceptional service and attention to the consumer. My vehicle are consistently maintained at Chapmanacura. I do not want a roadside/ one focus area auto shop working on my vehicle.

Justin is Always Helpful and Friendly

Justin is consistently in a good mood and always helpful. I needed to be at an appointment in Tucson and he made sure my vehicle was serviced in a timely manner and had me back on the road! I appreciate his friendly demeanor and his personal attention.

Angela Werner
7500 mi. Service

Got my car serviced. The customer service person (man) was great. He kept me informed.

Jody Loth
Servicing my car well for over 200K miles

I bought a new 2007 Acura MDX from Ron Tonkin Acura in Oregon and moved to Tucson in 2015. Chapman Acura has been doing a good job of keeping my Acura going and the car now has over 375K miles. Justin Gibson is a great service advisor and will tell you what really needs to be done and what can be deferred. Hans is the experienced and talented service technician who has done such a good job working on my vehicle that it drives better now than when it was new.

Matthew Jung
Windshield Replacement

Great experience all around.

John Cance

Javier was outstanding. He answered every question and concern. Just a great caring person. You have a winner there.

bernard j hoffmann

I recently bought 4 brand new tires from Chapman and added an alignment to it. Everything went well, but few days later I came back to Chapman with 2 unrepairable tires. Guys at express service were very helpful, quick in and out. Technician submitted tires to warranty right away so we could have less waiting for approval. I am so satisfied with the service. Thank you!

Ziyamedin Akhmedov
Routine service

Service was as expected. However, while waiting in the customer area, I saw my car being delivered to the dropoff area outside. I waited about 10 minutes and proceeded to mask the service agent about my car. His reply was that it was waiting to be washed. I waited another 20 minutes and again asked about my cars status and informed him it was sitting outside for 30 minutes without being moved. His reply was that they delivered the car without him noticing. The billing was another issue. I received a bill for over $100.00 but the cars purchase price included the first oil change and service free of charge. It took the service agent several minutes to resolve. Was a bit disappointed on these two issues.

John Wyrick

I received exceptional service which included a recall item taken care of and help with correcting two outside passenger door dings

Dale Magstadt

The Chapman team, Justin and Rene in particular, continues to provide stellar service. For my recent maintenance service, I was in and out in less than an hour. I was kept up-to-date on the process throughout my time there.

Jasmin Perez

Rene Thompson took great care to make sure I was taken care of during the time I was in house , the work was spot on and done in a timely manor and he has been there before and always does a great job.

rick bobillot
Excellent Service

I made a call the day before and the service department was able to get me in next day. On the day of my appt I was greeted immediately and the gentleman that helped me was professional and courteous. They even washed my car without me asking. Overall a great experience

Linda Jaramillo
Rene is the greatest.

Since 2015, Rene has never let me down. He is honest and explains everything in language I understand. He should be the service manager.

Great Service

Service is consistently great at Chapman Acura My service advisor, Rene, keeps me informed and makes sure I have a complete understanding of what service is needed for my car. I know that the service will be done correctly. Everyone at Chapman Acura is very professional.

Rebecca Williams
Rene Thompson

Great Service

Raner Collins

I have always found Chapman to be extremely professional in their service and treatment of me as a customer. All services receive a full explanation.

Donn Deputy
Greg Walsh, Chapman sales team

Had a great experience from beginning to end while working with Greg Walsh. I highly recommend him! He’s very professional, honest, personable and provided info. right up front and as requested, answered all my questions, and he showed me a very comparable used car in my price range different than the make I was looking at. I’m very happy with my auto purchase from Chapman!

Excellent service

Service was fantastic.

Sheldon Guttman
Problems with installation of new car battery

The service consultant, Hector, at Acura Chapman was excellent when I called on a Saturday and told him that a tire center told me that my battery failed the test. My battery was from Acura and was still under warranty. Hector gave me an appt the same day to test my battery. He was very helpful. They ran several tests and determined that the battery needed to be replaced. On that Sat afternoon, they installed a new battery before the technicians left at 4pm. I picked up my car and drove home. One hour later I went out to my car to run some errands and the car was dead. It would not start. I called AAA battery service and their technician opened the hood and saw that the battery cable was not connected. It had popped off during my drive home from Acura Chapman. This seemed to indicate that the technicians had not tightened the cable sufficiently. The AAA technician attached the cable and my car was able to be driven. I was very disappointed by the Acura Chapman technician's sloppy work. I called Acura Chapman and spoke to the manager, Josh. I also met with him in person when I took my car in for an oil change a couple of weeks later. Josh listened to me but was not very apologetic. He said he would talk to his technicians. He did not offer any compensation for the inconvenience that the technician's poor work created. During my oil change, Hector was very apologetic and he offered to fill my tank with gas. But that was the only compensation I received. Overall, I was quite disappointed. My husband and I both own cars from Acura Chapman and get our cars serviced there. We expect better service.

Nicole Yuan
Service department

Very efficient

Exceptional Service

Had an exceptional experience during a routine service appointment. Rene is always very professional, helpful, and always ensures I walk away 100% satisfied. Rene is a great asset to your organization. Thank you Rene for all you do!!

Victor V
Routine Service

I came in for a routine B12 service. I was told it would take 1.5 hours. I was greeted cordially when I arrived, completed the preliminaries and was directed to the waiting area. I enjoyed taking advantage of the refreshment area. The work was completed within the promised time frame and the vehicle was washed when it was returned to me. All in all, it was a pleasurable experience. I appreciate that Chapman goes the extra mile to keep its customers satisfied.

thomas rebottaro
Quick and easy

Fast and friendly service.

Nelson Beck

Great job

Joe Robinette

Chapman service is the reason I’m a repeat customer. Justin Gibson is the most fabulous service advisor ever! He’s a real asset to your organization.


Rene was very helpful and as always show me great respect and professionalism. Thank you Rene??

Great Service

I have been using Chapman for years and always have had the best customer service. I now own an Acura and Renae in the service department always goes above and beyond to make my experience nothing but the best. I would recommend Chapman in every department.!

Cathy Done
Excellent Service

Rene was amazing! When I called and explained the issue, he immediately went to work on getting my issues fixed right away. When I brought my car in, they initially couldn’t find the issue with my tires. He explained that was unacceptable and wanted to make sure when I left, my family and I would be safe to drive home. He sent the car back in and they worked until the issue was found and fixed. My time with the crew was pleasant. I would definitely recommend Chapman for service.

Krys H
Great service

Reviewed inspection- talk candid about the services I needed

Wendy Porter

Rene was very professional and attentive in assistive in resolving my vehicle issues

George Schweitzer
Outstanding Service

My first visit to Chapman Acura Service Department, turned out to be a wonderful experience, hassle free and professional.

Geno Bechetti
RDX service from Justin

Service was scheduled and done promptly. Justin and Hector are courteous service advisors.

Patsy Lee

Rene Thompson is fantastic as is the rest of the staff.

Jonathan Pearlman

Renee was awesome as always. He was quick and efficient.

Tekisha Jones

Eddie always takes good care of me and makes sure his focus is what my focus with the best interest in mind. Great experience, great guy and a great time throughout the whole process ! Second vehicle purchase with Eddie and I will continue to go thru Eddie !

Kassandra Rosales
Consistently Excellent Service

Chapman Acura consistently provides reliable, punctual, informed and customer-friendly service. The staff are respectful of customer needs and efficiently service vehicles within provided timelines. Their product knowledge and communication skills support customers in making informed decisions about pending services. The facility is immaculate and comfortable, the restrooms clean and well-provisioned. The waiting room meets customer needs via comfort furniture, and accessible snacks and beverages. Service fees are reasonable. It is a pleasure to do business with Chapman Acura.

Brian Lorimer
Great Dealership with great people!

This is the third car we've bought from Chapman Acura and the third from Greg Walsh. My wife and I love the people there and Greg and the managers there are so honest and fair to deal with. I have recommended other friends to the dealership and would tell everyone else that the people at Chapman are a pleasure to deal with. Also don't want to leave out the service people. Rene is a pleasure to deal with and any time I need any service, he is right there for me.

Richard Broadway
Fantastic experience!

I was helped by Alberto, at the Acura Chapman in Tucson. He was wonderful, spoke my language and was very helpful in the decision making process to buy a 4 Runner for my family! Highly recommend! Thanks again!

Isabel Uzcategui

Rene always provides the best customer service experience!


Rene was very professional and throughout my time at Chapman, he kept me updated and made sure I was comfortable waiting. Great service advisor!

Excellent service

Justin does a great job and provides excellent customer service every time I come in at the Tucson location. I came early for an oil change and it was very busy. He still finished the serving of my car ahead of schedule. I trust the service I receive at your dealership. Thank you!

Brian Dempsey
Great customer service

Every single team member always provide great customer service, friendly staff highly recommended.

Himilce Mercado Rivera
Recent Auto Service

Always a pleasure working with service advisor Justin. He provides details on services to be done and does an outstanding job taking care of his customers.

L Gusukuma
Routine Service

Stopped by for a routine oil change, in and out with out any issues. Rene was very efficient!

R keitt

Great visit in and out and everything was taken care of. Great customer service as well.

Wardrick Griffin
New car purchase/lease

Excellent experience! Mike as always great and Norman our friend the best!

RDX service

Justin helped me today, he was pleasant, even though it was early, pointed me to the coffee, and got my car serviced and out quickly. Before leaving he even pointed me to a new library app that I didn't know about and gave me a heads up about upcoming service that needs to get done.

Kimberly King
Rene Thompson, Service Consultant

Rene is awesome! He is so polite, efficient and makes sure the experience with the service of my vehicle is always pleasant. He does what he says he will and always so professional. He made sure everything was done as promised and kept in contact along the way. THANK YOU, RENE!! Please give him a raise......he deserves it. If every company hired the Renes of the world, we would all happier and things would always be done effectively!!! :)

Peggy Sage
RDX service from Justin

Gas door motor needed replaced. It got replaced that same day I called Justin, my service manager.

Patsy Lee
Great customer serivce

I took my car for an oil change and tire rotation, i waited about an hour which I think was pretty good since it was a Saturday.

Lourdes Lee

My car was ready when I was told it would be and it was sparkling clean too. Everyone there in service department is nice and friendly too.

Cynthia Turner
Great experience as always!

Only place I truly trust with my car. Never a miss or bad experience. Thank you

Brenda Gonzalez

I worked with Rene on the worked needed on my RDX. He was very responsive to my voice messages. He was pleasant and understanding to our needs and requests. I intend to only work with him in the future. Our family owns two Acura vehicles.

Ann Abeln
Best Experience

I got approved for the vehicle, price, and terms I wanted thanks to my sales agent Fabian. He worked hard to meet my expectations and was very successful at doing so. Very quick and easy process , best vehicle purchasing thus far!!

Timeka Larry