Chapman Acura Reviews

best service adviser ever!!

This is my 3 Acura RDX great car. Service Dept is super. Like the text messages sent by Justin to keep me informed.

The service representative, Rene (name on my receipt), was sensitive to Covid - wore his mask - and so very polite & deferential. It was a pleasure to have the work done quickly to minimize indoor waiting during this pandemic.

Outstanding service as usual.

Rene Thompson is the kindest and most knowledgeable advisor I have ever been to.. Great job as always! 5 Stars for sure!!!!

Excellent service Friendly, thorough explanation of service Very appreciative of protocols of disinfecting due to corovirus9

Got the vehicle turned around quickly, appreciate the great service

I brought my car in for servicing that I expected to take about 5 hours. The work was completed in less than 4 hours. My service advisor, Justin, was great. He kept me informed of the car status via text messaging. Also, Justin provided me with a loaner car so I could go shopping and not have to wait on the premise. Thanks also to the technician who completed the work in such a timely manner. I really appreciate it.

We were very pleased by the approach and professionalism of Chapman Acura's Salesman Michael Mnatzagaian. Michael made sure all of our questions were quickly answered, kept us informed about each step of the process and made it as painless as possible. His efforts are greatly appreciated by both my wife and myself. Thanks again Michael!

James was great. Excellent services

Received excellent service from All staff members. Rose to the accounting department to the GM provided me and my wife top notch costumer service. The wait is worth it. 10/10. Of course we love Acura MDX. I really appreciate all your help. Thank you again guys.

Justin called and advised the fuel pump part was arrived and he wants to take care of it for my safety. He is at the door when I arrived at Acura .Super service! Thank you Justin

Received great and professional service from the time we arrived from Fabian until the time we left!

In addition to the very competent work provided by Chapman's technicians, I appreciate the careful attention to disinfecting all surfaces of our RDX possibly touched. This included interior and exterior. The attention to detail by Chapman's employees demonstrates the quality service of this dealership.

Rene at the Service Department was top notch and got me in and out in a timely manner.

Waiting for results of diagnosed.

What a pleasant experience when having an oil change. Prompt, courtesy, quick. Thank you.

Awesome service and friendly staff. I will continue to have my MDX serviced at Chapman.

Overall good experience.

You have our loyalty for sure

Avi and Steve G. are amazing to work with. Chapman Acura should be extremely proud to have them on staff. They are the best service technicians I’ve ever dealt with in 30 years of owning cars. Kudos! If I had an academy award I would give it to them.

My battery died just like that! Chapman would have towed me but I used my AAA. Service took me right in and ran their diagnostics and about an 1 1/2 hrs later I had a new battery under warranty. Now if you would only work with your customers to sell And or lease them an auto at a good rate your loyal service customs wouldn’t have to purchase in Phoenix! Love your service though.

Kim went above and beyond helping find the vehicle I was looking for. I would highly recommend her to any prospective buyer.

Chapman Acura I great. Service dept Steve Joe Avi the best

Abc

staff communication well done

Always great working with the Acura team! Stay safe stay healthy

Avi did a wonderful job, My check Emission system light came on. They checked it out and I had a bad sensor. The car was serviced and I was back on the road before noon! Excellent!!

I had an excellent experience at Chapman Acura-Joe was great!

Prompt friendly service

Very plesent and easy process. The staff were very mindful of me as a customer and worked around my needs. The process was simple and any questions I had were answered. Everything was also worked out in a timely manner and I was beyond pleased with the results. Would highly recommend this dealership with they kind and knowledgeable staff of experts to get you into the car you've always wanted!

Avi was exceptional in making this a good experience. She made it very easy and uncomplicated. I am a big fan of Chapman in my two previous experiences with them. I highly recommend Chapman.

We were helped by Kim for the purchase of our new Acura RDX A-Spec. She was very helpful and a pleasure to work with. We will recommend her to our friends and acquaintances who are looking for a great new car and a really nice buying experience. Thanks so much, Kim! :-) Norm was very nice and helpful, too.

I have been going to Chapman for 12 years. Joe Casino always greets me with a smile. He addresses my issues and he is a fabulous communicator. I go to Chapman because I know Joe will take care of me. He is the best.

Ari is an excellent representative of the Chapman Dealership. She is customer centered and knowledgeable.

Excellent

Joe is always friendly, courteous and helpful. He kept me informed on the progress of the repairs/service and what was required and why. Always a pleasure to deal with.

Greg Walsh was of great help I had purchased the car from him. called him and he gave me advice etc. as to what to do. The service department staff where very professional and took care of things in a very timely manor Thank Y0u all

I have been working with Joe for years. I completely appreciate his knowledge and patience with me. He helps me with the explanation of repairs and calms me down when I get frustrated. Thank you for having such a great employee

Very professional.

Easy in, easy out on time!

In my quest for finding a good used truck .I found myself wondering Into the car lot at chapman Acura... there I meet a sales person by the name of Greg Walsh.....I mentioned to Greg what I was looking for and my spending plan cutting the story short he worked with me to the point we made a great deal Greg was excellent & is very professional Great job Greg...

I’ve driven Acura or Honda for 30 years. Just got my 2020 RDX. Don’t think you can beat the quality, reliability, and value. The sales staff is professional, knowledgeable, and patiently explain all the ‘new’ technology. Service is always great. Thanks to Eddie Rush, Jaime Garcia, and all the great people at Chapman.

Avi was extremely nice and helpful. She took my vehicle in immediately and got the work done within minutes. Thank you Avi and Chapman Acura!!!

Joe has been my point of contact for Chapman Service since 2005 and is one of the main reasons why I continue to purchase/lease Chapman Acuras - currently on my 3rd. I value his service recommendations and trust his input.

I was in for my RDX’s first routine visit and was very pleased with Fabien’s explanation of what needed to be taken care of. I especially appreciated the details he provided about my Acura App and all of the associated benefits. Thank you!

I had some question regarding the suspension on my 2014 RDX and the service manager, Steve Guisinger, made a test drive with me. He assured me that the "stiff" suspension was normal for this model Acura. However to ease my concerns, he arranged for a complete vehicle check, which indicated no problems. I was very pleased with the experience at Chapman Acura, Tucson.

We brought our RDX in, unannounced, to solve some technical navigation and other technical issues. Avi and one of her associates solved our problems in a very timely fashion. Avi was extremely friendly, helpful and knowledgeable. My experience has made me a big fan of Chapman.

I have purchased 3 RDXs from Chapman and all service has been performed at the dealership, I trust the work and drive 30 miles to make it happen. I have never been disappointed with promptness or quality.

Happy with service

Once again Joe Cassano, Steve Guisinger and staff performed magnificently. Thank you all very much.

I just recently relocated to the Tucson area and my 2006 Acura TL required service and attention to a few minor problems. Joe at Chapman Acura handled my requirements and reviewed the maintenance issues and costs related. We determined because the vehicle had 183,000 miles that it was time to get into another Acura. Michael helped us review the Certified Acuras in stock and we settled on a 2017 Acura RDX. The entire experience was "5 Star". We recommend these professionals to anyone. Ed

I'd buy another Acura just to be able to use this Service Department. Thanks Joe Cassano and Steve Guisinger; you are OUTSTANDING!

knowledgeable, patient and very friendly. no heavy sales push. best experience I've had buying a new car

I worked with Eddie Rush and for the record, I would do it again! Long story short, I got in a bad car accident in Phoenix on Saturday, and out of panic I immediately called Chapman Acura in Tucson to work with Eddie specifically. In a matter of minutes, Eddie was able to find the vehicle I wanted, give me a great deal, and prepare delivery/paperwork. Upon arrival, I felt like VIP, and I am more than satisfied with my 2019 ACURA TLX ASPEC!

Joe Cassano Took good care of me and our 2014 ACURA MDX .from start to finish. He was very professional and helpful in getting our MDX done correctly and quickly. He deserves a big pay raise because he gets things done quuickly and efficiently.

Chapman continues to investigate the hesitation problem with our MDX. They have not been able to isolate the problem but, they have been trying.

quick and easy, fast in and out ...

Great customer service and hospitality. Great products.

Great experience. Outstanding job by Eddie Rush and the Acura team.

Car was quickly moved to service bays and proceeded through this milestone service point for my RDX. Results were reviewed and I went on my way.

Very satisfied with the service I received here.