Chapman Acura Reviews
Excellent service as always.
Great service as usual
Joe was very informative and low pressure. Got the repairs done in a timely fashion. Same day service! Thank you so much.
Great service, very professional
Kim Peters took great pains to cover all the convoluted (to me) aspects of the new RDX (2019) touch pad. She did a great job for a failing student and has, so far, not expelled me. Still learn. I'm slow. I hope the Chapman relationship is this good as we drive down the RDX road together.
I brought my vehicle in for a warranty repair and when I left the dealership it wasn't sounding right. I called Joe, the service advisor, and he promptly replied to my call and said bring it back in when it was convenient. I returned the next day and they went to work on it right away. They ended up putting me in a service loaner so I could go about my day and it was fixed the next day. My vehicle was washed and ready for me when I arrived! Great communication and customer service. Thank you, Chapman!
Great service as usual...5 gold stars
As always the team was helpful. My car battery died, it was under warranty so the service was free. Also, this was a last minute appointment, and while there was no loaner available, Shawn got me linked up with Enterprise so I was not terribly inconvenienced.
Brought my RDX in for Service. Avi was friendly, professional and super efficient. She kept me updated during the process and the service was finished in record time—including the car wash! Great job to the whole Chapman service team!
My visits to the dealership for service are quick, effective and comfortable....what more can one ask?
Joe has always provided excellent and honest service. I have never taken my Rdx to be serviced any place but an Acura dealership! As I was waiting for Joe to come to his desk area , another service rep (male) came up to me and asked me if the car had timing belt work done. I told him that I didn't know the date and that he could look up the info in my service history. I found him out of place. Was he trying to up sell me ? was he trying to help me ? ummm. not sure ... but I didn't care for his approach. Thank You.
Joe Cassano continues to provide honest and friendly service. Not over selling. Appreciate finding me a ride back to the office
I’m not one to go to a dealership to buy a car...I usually go private. I was recommended by my credit union to Chapman Honda. Stephanie T. and Michael M. took amazing care of me. I was at the dealership 5 days that week test driving different cars. Michael has the patience of a saint. I would highly recommend this team to family and friends. They changed my perception of how a dealership works. Many thanks!
They took care of the problem and gave ma a loner car.
Joe Cassano was very helpful and kept me informed of the status of the repair work that was being done.
Joe is a special person, professional, efficient, sensitive. We always get great service from him. We do think your prices for tires, parts, repairs are very high
Joe the Service man, listened to my concerns and was very efficient getting my car running well again. I brought my car in with two nails in two different tires and my usb outlet was not working.
Everyone at Chapman Acura was great and catered to my every question, inquiry, and helped me find the perfect car in the perfect color. Mike M was very professional and extremely informative and helped me to complete my evaluation of not only the RDX, but also a few other Chapman vehicles that I was considering. Joe Cassano in the Service dept was also very helpful as we talked thru some of the maintenance and service aspects of the different vehicles. Love my RDX and stongly recommend the dealership to others looking for a dealer that caters to and cares about their clients.
Alway's excellent service at Chapman.
Joe is always awesome and your service team is a 10 thank you.
Outstanding service as usual.
I recently moved to the Tucson area from Phoenix, where I was a satisfied customer of Acura of Tempe for 10 years. So there was some worry about starting with a new Acura service department. But there was no need, everything was very good from making an appointment, to prompt and fast service and clear explanations of what the charges were for. Could not have asked for a better experience.
Joe was helpful, friendly and informative. Give him a raise.
I have been coming to Chapman Acura for 13 years. I love my Acura TLX, and have never been disappointed with the service I receive at Chapman. Joe is the BEST service adviser I have ever had. Keep up the good work.....
Service department was very competent as well as their mechanic who figured out why I had gone through 3 batteries in a year. Also found that my Acura service department in California had installed my brake pads upside down. Impressive! Very happy with Chapman Acura.
As always Joe, Steve and crew did a great job of directing the service appointment from start to finish. Thankful to have such a motivated and reliable team at Chapman Acura.
All requested service were performed quickly and with quality. Having the car washed is a nice touch, thanks! I am always treated so well at Chapman.
Always great service. Joe Cossano is the best!!! Been going there exclusively for 10 years.
Having my car serviced for the first time at Chapman Acura was an extremely pleasant and efficient experience. My service agent was informed and helpful in every way.
My lease was about to expire, so I have been looking around at a number of different options...and I am also moving so I had NO time to shop! But when I sat in the RDX I fell in love!...and when I said I did not have a lot of time to spend there, they told me I would be finished in an hour and a half!...and I was!...Love my new SUV, and the deal I got!...and the expediency! ??
Service was prompt and courteous. Completely satisfied with results.
Shaun and the service staff always do a great job and consider their customers their number one priority. After determining the brake replacement done on my Acura RLX had to be redone due to an unforeseen issue, Shaun insisted on keeping the car for my own safety. Gave me a great RDX loaner for a few days until I was able to comeback. He kept the price as quoted even though an extra service had to be performed. My brakes were replaced and my car is back to normal. Great customer service. Overall awesome experience as expected.
Cant say enough about the great service we got from Jose and everyone at Chapman Acura, Jose was the best from start to finish. Thank you for the great customer service, Glenn & Jill Davis.
Outstanding service as usual. Many thanks.
Great customer service from Anvi
Shawn was courteous and efficient. Estimate was accurate. Lobby was nice and clean. Plenty of space and nice snacks.
Steve Guisinger and Joe Cassano are the best; I've worked with them for 18 years!! Newcomer Avi Villalobos is a great new addition. Thank you all!!
Outstanding service as usual.
I had Joe .C as my advisor (again). On my way to work I dropped the wife's MDX off for some routine servicing. Joe provided me with a loaner in a very timely manner to prevent any delays in my schedule. Excellence says it all.
Came in to Chapman Acura to have a problem tire repaired. Shawn took care of this problem expertly and while in the Service Area, it was noted that I was also due for my upcoming Maintenance Service. I do have a service contract so without further inconvenience to return at a later date, not only was my tire problem solved but the normal service was also completed. One stop and all service completed. Great job by all.
I have been taking my 2004 Acura TL since we bought at Chapman, No complaints here. Going back next service.
Joe was very thorough in explaining the services needed.
My appointment was for 9:30, I was in line for a service rep at that time and when one came available he went over what was going to done. I agreed to the plan. he took the car, later he showed me the condition of the air filters and suggested that they did not need to be replaced, I agreed. A few minutes later the car was ready to go. I was completely satisfied.
Excellent experience
As always, Joe is amazing! He is so welcoming and just an all around great guy!
I was taken in right a way without a appointment when I showed up at the Service Department. I felt that everyone went out of their way to solve my problem. It was a very pleasant experience.
I've always been treated very well each time I bring my TL in for service. I appreciate the personal attention and time spent at Chapman Acura. Could not ask for better service.
Good service
Joe at Chapman Accura was great at helping us with our 15 year old 3.2TL that has the SRS light on the dash. Quickly resolved. Will return if further problems. Great service!
Outstanding service again. Give them an A+
Thank you very much for your continued excellence in the service department. My 2008 TL has only been serviced by your dealership and the vehicle remains in excellent condition, with all systems working perfectly. Keep up the good work and thank you very much.
I completed my application online, the following morning Kimberly reached out to me. We went over my app and the following day i was in a used vehicle. She was amazing, professional and very knowledgeable and it was a really fast process which I really apprecaite.
Scheduled service with Steve Guisinger for minor warranty. Dropped off my 2016 Acura RDX and was presented with a loaner. Later in the day I received a text that work had been completed on my vehicle. Steve met me on the Service Drive and went over the repairs. Very professional and knowledgeable . I'm extremely please with his service.
I am giving this review a low rating although it would have been higher had the communication and more organized From the salesman to the sales manager they Didn't seem like they knew what they were doing or couldn't answer our questions in a professional manner but I gave it a 3 star because of the parts manager/service manager By the name of Steve G he was Great and very Helpful and Accommodating if there was more Employees with that work ethic above and beyond attitude I would Definitely return back to buy another vehicle in the future And I would highly recommend it. But unfortunately it seems they are more intrested in making the sale then truly caring about the Consumers needs.
Steve Guisinger made sure that my repair went very efficiently. I was provided with a loaner car and my car's repair was completed in the same day. I chose Chapman Acura to purchase my cars and for service, because I have great confidence in your entire team.
The service department people have been excellent and they are trying to help. However, this is the fourth time in in less than a year that I have brought the car back with the same problems. I am having electronic problems and no one is able to figure out why. This is my third Acura and it is not the type of vehicle I expect from Acura.
Great experience
Scheduled an appointment for same day service and they got us in and out quickly. Service team is super friendly. Nice waiting area for customers with coffee, tea, bottled water and soft drinks, TV, WiFi and several fresh copies of USA Today made the short wait even shorter.
Scheduled an appointment for same day service and they got us in and out quickly. Service team is super friendly. Nice waiting area for customers with coffee, tea, bottled water and soft drinks, TV, WiFi and several fresh copies of USA Today made the short wait even shorter.
From the moment I was greeted to the time I exited the "shop" everything was excellent
I want to thank Dennya Ortiz for our recent 2018 Acura TLX A-Spec purchase. Dennya was very professional and knowledgeable about the TLX as well as the MDX we also considered. What I appreciated the most was the flexibility to work with me via email for a lot of my questions prior to coming in and driving the vehicles. I would work with her and this dealership again and definitely recommend her to others.
Service and attention by personnel was excellent.
Just routine maintenance needed on my car......easy to make an appt., easy check in, great waiting area.....food/drinks.......and quick service! All done with a smile !
Joe and Steve in the service dept. are always very helpful, gives the estimate cost of all repairs, provides estimated time for work, and very personable
The service was outstanding, quick and efficient as usual. All my concerns and questions about my car were addressed. Also, having a loaner car waiting for me is such a treat that I never get tired of.
did all that was asked
Excellent as always.
Very friendly, welcoming and service is efficient.
I was able to get a convenient appointment. The waiting area is attractive and very comfortable. Also employees were very pleasant and efficient. Steve went over and above to give me a wonderful experience
Five star service. Joe is especially helpful and cordial.
Excellent service always!!!
Joe Cassano was my service advisor. He went over everything with me and explained what I would be needing on my next visit. He is great and very pleasant to talk with.
I really appreciate the overall support from Greg Walsh and Ms. Tan in making this buying experience exceptional. I would highly recommend Chapman Acura for your future purchase.
Some unknown person knocked off my driver side mirror while I was in Cal. I went to an Acura Dealership there and was profoundly disappointed. So with duct tape and coming to Tucson, went To Chapman. The difference was day and night. Chapman a great place. Joe and Steve the Service Advisors are knowledgeable and my car was fixed in the time they said it would be.
Steve Guisinger was very professional in explaining what work had been done on my 2016 RLX.
They performed all required maintenance in less than two hours.
Impeccable customer service!
I had a great experience with Chapman Acura. Greg Walsh worked with me to get a deal I was comfortable with, with minimum hassle. I appreciate that Greg! I highly recommend this dealership for your car buying needs.
Thanks for taking care of everything for me in a professional, timely and friendly manner.
Did fast and outstanding work on warranty work for my driver's side seatbelt.
good service
Service was prompt, courteous and convenient
Making the appt was easy, Arrived at the dealer and was greeted immediately by Joe Cassano, such a Professional he advised me of the services my vehicle needed , I was there for a A123. He advised offered me amenities such as soda or fruit drinks as well as coffee, I was able to get some work done and was on my computer and was able to access wi-fi easily. Very nice facility and just the nicest people very friendly staff. The whole service took less then 2 hrs . However they washed and vacuumed the vehicle, I was very impressed overall w/ the work the time and reviewed w/ me the Multi Point inspection and my vehicle drove so much better w the service work performed. EXTREMELY SATISFIED CUSTOMER HERE !!!!!!
Polite, efficient service. Thanks to Joe for helping resolve an annoying past warranty issue.
Excellent, prompt and courteous service. Have been a customer for 16 years.
Joe Cassano is an excellent service advisor. It's a pleasure having him take care of our service needs.
We have but outstanding service from your business we do miss Christ. But the service manager was outstanding yesterday in his place.
I came in for an oil change and they found and replaced my battery that under warranty. Additionally they found my drivers seat belt was faulty and ordered a new one to be replaced at another date also under warranty. Steve and Joe took great care of me!
.. I was treated very nicely.. my service advisor (Joe C.) was very nice/professional... a pleasure to work with
everyone we dealt with at chapman has been outstanding. service, sales and finance all 1st rate.
Car was DEAD! Drove it over to Chapman. They did the service while I? waited. Courteous, fast, they discovered the problem & I? was out of there in an hour or so. They are always friendly, knowledgeable, & I? feel treated fairly.
As always, attention and caring in every way.
Every time I come to the dealership I am greeted with such kindness, Everybody is very knowable about the vehicle. Keep Up the good work.
service department gets two thumbs up from me. did only the work that was needed reviewed it with me and was prompt in servicing the vehicle. great job thanks Joe Cassano and the rest of the staff for a pleasant experience.
Chapman Acura provided the complete service required by A-1, although I noticed four things that caused me to lower my scoring to "Good" instead of Excellent. The service desk told me that ..."the A-1 service calls for among other things, rotating the tires. In my previous service visits I was told that the rotation which comes with an additional charge is optional (although I did go a head with the rotation, I did not appreciate being told it was called for by A-1 as I knew better) . When I drove away from the service half way home I realized the front hood was not completely shut. I pulled off the road to close the hood properly. While closing the hood I noticed greasy hand prints inside the engine compartment and further noticed that the windshield wiper fluid had not been replenished (a customary service provided typically by Acura). Thus, I was not pleased with the sloppy handling of my car. I hope Chapman can do a more complete and clean service next time. Regards, Charlie
Outstanding dealership. Excellent value. Personable and knowledgeable service techs (thank you, Joe Cassano). Even when it's only an oil change, it's worth the two hour round trip. Coming here over 10 years and never been disappointed.
Excellent service - Avi was very pleasant and helpful.
Check Engine light on, triggered by faulty APP sensor. Quick and courteous service. However, the price for the APP sensor of 284 $ at the dealership was extremely high ! as compared to an genuine Acura part from the AcuraPartsWareHouse for 163 $.
My air conditioner stopped working. This had happened before about a month or 6 weeks before and the coolant was recharged at that time. This time, it was determined that there was a leak that could be repaired. This was done and the coolant was recharged at no cost to me. This seemed fair in view of the fact that it was recharged only a month or so earlier. So, I am happy with this service visit.
I was greeted, car taken in and out of there after the car wash in an hour. Given full information, did not get sold anything I did not need, and was told about my tires. Got a written estimate. Everything was up front, timely and well done. Great Job