Chapman Acura Reviews
I was kept informed about my vehicle service and was given a breakdown. The service rep did everything to make sure I was satisfied
Rene was a pleasure to deal with. Everything regarding my service was handled quickly, smoothly, and professionally.
The service was fantastic by Rene from the service department.
Zachary Romero clearly explained all the issues and walked me through the process in a very professional, friendly way. Exceeded all expectations. Thank you, Zach, and thank you Team Chapman!
Justin, my service representative was knowable and made the process of replacing my alternator very smooth. Love the text message about the status and schedule of the work and pick up notification. No need for phone calls and messages.
Rene Thompson is the best Service Consultant. He answer all my questions and request do the best thing for my RDX.
The customer service representative answered all my questions, he was very knowledgeable and courteous. The work was completed accurately, efficiently and within deadline.
Had excellent service on 5 April 2022. Service tech Justin performed in an exemplary manner.
Chapman has the best service department. I was met by Justin and he professionally and expertly supervised - while keeping me informed - the repair of my front brakes. Thank you Justin for all your hard work! You are certainly a credit to Chapman :-)
Nice and friendly and kept me informed and was in and out timely manner
I purchased my 2022 RDX with the outstanding help of Mr. Eddie Rush ( Sales rep ) and Patrick ( Sales Manager ). I received an outstanding amount for my trade in, and a great deal on my RDX. Thanks for making it happen.
I was so impressed with my recent experience at Chapman Acura for service on my RDX. This was not my first visit to this dealership for service, but my first experience there in which it was evident there was a real and true commitment of all staff I engaged with to provide me honest, friendly, prompt, service and that the dealership was going the extra mile :) to greatly improve customer service. My appointment was easy to schedule. The man who did this via phone was super nice and polite. When I arrived, two staff immediately exited the business to greet me. One took down the service details and the other placed protective floor mats in my vehicle. I was told it would be 55 minutes to an hour. It was 55 minutes. I was offered coffee, other beverages, and snacks. The service person texted me letting me know I could text him and check on progress of my service at any time. Everything went smoothly. This was a perfect experience to have while waiting for a vehicle to be maintained. Excellent job! I will highly recommend Chapman Acura going forward.
Showed up without a reservation on a very busy day, without a complaint, my car was serviced in a timely fashion, including items that were needed in addition to the regular servicing of my RDX.
I have taken my Acura RDX to Chapman Acura for 100,000 miles. I have always been treated with respect and never taken advantage of regarding service and price. Justine is a wonderful communicator and extremely helpful.
Really wonderful, extremely helpful people at Chapman Acura service. Thank you so much for all your help, especially Rene, Justin & Zack!
...handled my service visit in an exemplary manner, so I could not be more pleased. Thanks!
I was pleased with my service. Worked with Justin … appreciated the great communication and professionalism and loaner. Thank you!
Not only was the maintenance performed properly, but when I got in the vehicle, I found it vacuumed and a bottle of water waiting in the console! I had forgotten mine so that was a treat.
Justin great customer service. Has been keeping me updated on my car. Thankyou
Rene did a great job ! Thanks !
Easy transactions. Friendly and personable. They really try to do everything they can to help you with your purchase and feel comfortable with what you are buying and the money being spent. There was no judgement and all my questions were answered and I felt respected.
I would recommend Chapman Acura to anyone who has had disappointing results from other service facilities
Excellwnt service from this dealership! In and out quickly even though I was late for my appointment. Very friendly and thoughtful. Pllenty os space for social distancing.
Service dept fixed the problem and got me on my way in a timely fashion
Service was great
Nice to have a loaner while service wzs being done
Justin helped me get great new Acura brakes. An older driver like me loves good brakes and good tires. Justin has great people skills and understands real customer service.
Scheduled appt. went off on time, completed quickly/very efficiently. Rene was on it.
The service was excellent. Everything was done in timely fashion. The service advisor, Justin, was helpful and professional. I could see the progress on my phone and was notified as soon as the car was ready. Great work as usual.
The salesperson I dealt with, Greg Walsh, was very helpful and professional in our transaction. Very easy to deal with.
Maricela greeted me as I pulled up to the service center. She is very polite and understood I only needed an oil change and inspection. I let her know I had been to the dealership before, she thanked me for returning and reminded me of the waiting area and snacks. My car was returned to me washed in a very reasonable amount of time and I was on my way. Thank you again for the great service.
Justin was the best. He was friendly, professional and thorough. Great experience
Thanks to both Michael and Rene for getting my battery changed as soon as they could. Thanks again. Bruce
Justin has a lot of confidence, knows what he’s doing, gave me confidence I was getting good service. The work was done in less time than I expected, which is rare.
Fast convenient service. No coffee in waiting area - suggest a Keurig coffee maker for as needed coffee.
Great customer service. Very friendly knowledgeable staff. Quick and easy process, salesperson was very personable and interested in what we wanted and needed
My Service Manager Benjamin did an outstanding job coordinating the service on my RDX. He was prompt, courteous and kept me informed at all times. The service performed on the car was great.
Excellent service on 9/27/21 - quick, courteous, professional.
David, the salesman who helped my husband and I was kind, helpful, resourceful, and did everything he could to help us get a great rate and meet our requirements for a car. He was incredibly knowledgeable and personable as well. He helped me set everything up in my new car and explain how everything works. I highly recommend Chapman Acura in Tucson and David Valenzula!
Greg made the process of buying a car painless and easy. The transaction was quick and he made the paperwork a breeze. I got just the car I wanted at the price I wanted as well. I would recommend Chapman Acura to any of my friends and family. Thank you!
Repair was completed quickly. Service advisor maintained contact. Service experience was much better than my service experiences in Plano, TX.
Great working with Renee
Rene, my service advisor, did an outstanding job of keeping me informed about all aspects of the problems/repairs of my car. He listened to all I had to say about the issues my car was having and made sure the loaner car was going to be suitable and comfortable. When I picked up my car, he was very busy. But, he didn't get flustered, maintained his professionalism (he had to move three cars that were blocking my departure) and got me going within 20 minutes from when I arrived. Greatly appreciated all he did to get me and my family continuing on our appointments for the day.
I want to thank Eddie for being so patient, and helping me find the right car, and then making sure I got where I wanted to be on price and payment. And all with no pressure! Thanks to the whole team who put me in my new car!
Found the RDX just what we wanted on line. Contacted Chapman Acura and was contacted by Kimberly Peters, Sales Internet Manager. Promptly set a meeting date for as we live in the Phoenix area and needed to drive to Tucson. All went smoothly and by Friday afternoon we were on our way back to Phoenix in our RDX. All this thanks to Kimberly and the Chapman Team. Especially Kim!
Every time I have worked with Justin he has been efficient, very informative and customer service-based. The biggest difference is how he always remembers me, even though months go in between visits. Really highlights the disparity between just being a customer and something a little more valuable. Kudos to Justin for always making Chapman Acura look really good.
Got me in quickly and I was out within an hour. Thanks Steve