Professional handling of the problem by Joe Cassano. He has always handled our vehicles with timely and professional workmanship. We have two MDX ACURA's 2014 & 2002 that are in excellent running condition.
I went to the dealership based on a recall situation and was treated very professionally. Joe in service department was excellent!
Excellent and very prompt service.
I was in Tucson,Arizona for a short visit and stopped by for a quick oil change. It was great service Joe is awesome. Thank you !
Joe Cassano and the service Techs performed their usual outstanding service role with my wife and I recently. He reviewed our submitted request with us then advised us of those items which needed immediate attention and other which could wait. He explained the issues very clearly and was patient with our questions. Joe and the team have our trust.
Great service as usual.
We drove into Tucson from Wyoming (96 degrees) with no functioning air on our 2017 MDX. Arghhhh. Open windows don’t do much. Called Chapman’s at 6 pm - they scheduled an appt for us the next day. Diagnosed the problem & showed me the punctured compressor. Brought the part in overnight. Gave us a new loaner so we had transportation. The next morning we picked up a clean car - complete with air conditioning- and we were on our way. We highly recommend Chapman’s.
Fast, professional and courteous. Joe our service writer is great deal with.
I've been going to car dealerships to have my cars service for many, many years. And I can honestly say I've never had a service advisor as sincere and courteous as Joe Cassono. He let me know what was going to happen to my car, how much that would cost and if there was any other service needed he would let me know. And he did, told exactly what they found that needed service and gave the cost up front. Hate it when the advisor doesn't know or won't commit because "they may find something else." While I waited, I had a delightful conversation with the Steve Guisinger, the service manager. In the middle of our talk I realized I had rudely interrupted the admin work he was trying to get done. He accepted my apology, but continued to talk to me about my favorite music, smooth jazz. The next thing I know my car is ready. I had planned my entire morning for this service, but I don't believe I was there more that 70 minutes. Now I had time to continue planning my wedding. Great job guys!!
As the winner of a 2019 Acura RDX A-Spec, I had the opportunity to meet the wonderful team from Chapman Acura. The entire team consisting of Sales Manager Jaime Garcia, Sales professional David Valenzuela, and Business Manager Stephanie Tan made the experience special. David knows the Acura product inside and out, and was really helpful in making me familiar with all of the features available on the dashboard (and there are a lot of them)!
As always we have been treated very professional at this location. The car has always been maintained and serviced in an outstanding manner. Thank You All
We just drove here from NJ and keeping our Acura in Tucson The dealership repair was great
Eddie Rush was my sales advisor and the whole reason I purchased a new RDX. He seemed to intuitively know that I don’t respond well to sale pitches, pressure, and canned or rehearsed statements intended to push me into buying, and right now. This has happened to me at other dealerships and the result is I walk as the style insults my intelligence. Eddie did not make a single pressure type statement or a single sales pitch type statement and thus I was happy to stay and complete the transaction. Eddie listened to me, answered all my questions, reviewed all aspects of operating the vehicle with patience and professionalism. He also understood I wanted to complete the purchase quickly and get home and so he stayed on top of the process to insure everything was completed to perfection but also in the most expeditious manner. I highly recommend you see Eddie Rush for your next vehicle if you appreciate a no stress, no nonsense, yet fun experience. Thank you Eddie!
Outstanding service as usual. 5 gold stars for everyone. Many thanks,
I always look forward to dealing with the service department at Chapman Acura, especially with Joe Cassano...who clearly knows his business and handles all his clients with courtesy and professionalism. He is a great asset to Chapman Acura. Thank you.
Joe has taken care of our two ACURAs and Barb and I for over 12 years, providing personal care and professional advice. He is one of the finest people person I have done business with. We both feel he is a KEEPER.
Everything was good except we were supposed to have a loaner available and it was not, causing us to drive back-and-forth to downtown Tucson before we could get our car fixed.
Was in for routine oil change/wheel rotation......but also had issues with air filters....which was explained in depth to me.......and also ended up buying two new tires....because the one with a nail in it could not be fixed......which has been questioned by some friends of mine.......one thing tho, there is a cover behind the rear view mirror that on my car kept coming loose, so I asked for it to be secured....it could not due to a crack in the windshield,,,but, when I got in the car they had it just laying on the passenger seat , in two pieces.....I had thought perhaps they could somehow at least put it together in a bag for further work when the windshield was replaced. The staff at Chapman Acura is always pleasant....and helpful and do make you feel at home while your car is being worked on.
Two thumbs up
Went in to get previously purchased parts installed which they did. Was given a loaner car that had not been requested which was very nice. In this way I was able to get all my errands done while the car was being worked on. Customer service by Shawn was excellent as always. I highly recommend this service department. Top notch!
Service rep was very courteous. I had wonderful experience
Joe Cassano is the best. He keeps me informed as to what future services are needed for my car and what to expect. He also keeps me informed of the progress while my car is being serviced. Joe is always pleasant and helpful and definitely offers super customer service. Thanks Joe for being proactive with my car.
Excellent service, on time and under the price quoted for the service items completed.
Joe Cassano always goes above and beyond to help me with my car ! I trust him and his manager Steve also is very helpful ! I interacted with both of them on my last visit! Chapman Acura believes in doing their best for their clients !
Special tks to JAMIE MANAGER AND BRYAN . To help me find right car.
MICHAEL MNATZAGANIAN WAS VERY PROFESSIONAL, RESPECTFUL, KNOWS HIS JOB, VERY KNOWLEDGABLE ABOUT THE PRODUCT HE SELLS, WE DEFINITELY HIGHLY RECOMMEND HIM TO ALL OUR CO-WORKERS AND FAMILY, WE WOULD BUY ANOTHER CAR FROM HIM, HE MADE IT EFFORTLESS, IT IS THE BEST EXPERIENCE WE'VE HAD FROM A HUGE COMPANY. WE BOUGHT A TRUCK EARLIER THIS YEAR, EMPLOYES OF CHAPMAN ACURA PUTS THAT COMPANY TO SHAME, THEY NEED TO LEARN FROM THIS COMPANY ON HOW TO TREAT PEOPLE, WE BELIEVE THAT CHAPMAN ACURA IS THE PLACE TO BUY, THEY ARE AWESOME, AS FOR STEPHANIE TAN, HER PEOPLE SKILLS SURPASS ALL EXPECTATIONS! VERY PLEASANT, PROFESSIONAL, STEPHANIE KNOWS HER STUFF, EASY TO TALK TO, SHE MADE EVERYTHING SO EASY, MOST IMPORTANTLY, SIGNING PAPERS WERE DONE IN A TIMELY MANNER, THANK YOU SO MUCH FOR YOUR THOUGHTFULLNES, YOU GUYS ARE AWESOME!!!!
Had an appointment for routine maintenance, Everything went well and service was done within the hour. All service people were very pleasant.
Had my husband bring my RDX in for an oil change. He commented on the excellent and courteous service provided by your service person, Mr. Cassano. It was mentioned that it was time to change the transmission fluid, so we had that done as well. We were also alerted to the fact that the tires are showing quite a bit of wear, so we can start saving up for that expense. Overall, very pleased with the service and Mr. Cassano’s assistance.
Took my car in on very short notice and repaired the broken console
Gavin was great to buy TLX 2019 MY 2ND purchase.
Always great service at Chapman Acura. Joe Cassano is the best,
Eddie was very knew product offerings very well and was easy to work with.
I always bring my Acura RDX to Chapman, where I purchased it. The service is professional, helpful and efficient. For me, there is no better place to obtain service for my Acura.
Service coordinator was very knowledgeable and helpful.
Thank you and happy Holidays to all
replaced quickly and efficient
Gavin Kampelman was very patient with us while taking test drives with our proposed purchase. No pressure, just friendly advice. Also, Dennya Ortiz was a picture of professional perfection while filling out ALL the required forms.
I recently moved to Arizona and got the true Arizona welcome by getting a pack rat in my engine! I called Acura and they got me in the next day and were very efficient and I could t be happier with my service. Joe was great and made me feel like I was his only customer by remember my name and chatting with me!! I will be back!
Many thanks to all for attentive customer service especially Teresa Fergason!
I had a wonderful experience working with Kim Peters. She made buying a car such an easy process. We told her what we wanted, she found it and we had our new car within 7 days. We are thrilled with our new vehicle. This is our third Acura. It’s the second one we purchased through Chapman. Chapman dealership is top notch!
We have been coming here for Maintenance for almost Five Years . They have treated us with the utmost respect. I would recommend this ACURA Dealership for both salesmanship and the Maintenance Personal to all that are Thinking of purchasing or maintaining their vehicle in the TUCSON AREA. Thank You for the treatment we have had. ALBERT MUDGE .
An annoying noise was coming from the front end. I had a low rumble coming from the car’s front. It was only apparent when coasting under 10 mph on a rough surface road. Nothing was found on the first visit, however it was found on the second visit. It was the shock absorber in the rear which, because of the unibody construction, transmitted the noise to the front.
Joe Cassano and Steve Guisinger were incredibly helpful, thorough, and efficient. The service work was completed on time (including washing the car). Everyone I interacted with at the dealership was friendly and professional. Periodic service work is a reality of owning an automobile, but Joe and Steve have always made it easy.
Teresa Ferguson and Stephanie in finance, made this the BEST car buying experience we’ve ever had !
I took my Acura RDX in for oil change, tire rotation and front end to be checked for alignment. Steve was the representative who helped us. He was thorough about the repairs. Mike M. (Sales) is always a gentleman and comes over to check on how things are going. Very much appreciate his kindness.
Hands down best service department I’ve ever experienced! Had a little help from all of the service advisors Joe, Avi, Shawn, and Steve! The best of the best!
Excellent service as always.
Great service as usual
Joe was very informative and low pressure. Got the repairs done in a timely fashion. Same day service! Thank you so much.
Great service, very professional
Kim Peters took great pains to cover all the convoluted (to me) aspects of the new RDX (2019) touch pad. She did a great job for a failing student and has, so far, not expelled me. Still learn. I'm slow. I hope the Chapman relationship is this good as we drive down the RDX road together.
I brought my vehicle in for a warranty repair and when I left the dealership it wasn't sounding right. I called Joe, the service advisor, and he promptly replied to my call and said bring it back in when it was convenient. I returned the next day and they went to work on it right away. They ended up putting me in a service loaner so I could go about my day and it was fixed the next day. My vehicle was washed and ready for me when I arrived! Great communication and customer service. Thank you, Chapman!
Great service as usual...5 gold stars
As always the team was helpful. My car battery died, it was under warranty so the service was free. Also, this was a last minute appointment, and while there was no loaner available, Shawn got me linked up with Enterprise so I was not terribly inconvenienced.
Brought my RDX in for Service. Avi was friendly, professional and super efficient. She kept me updated during the process and the service was finished in record time—including the car wash! Great job to the whole Chapman service team!
My visits to the dealership for service are quick, effective and comfortable....what more can one ask?
Joe has always provided excellent and honest service. I have never taken my Rdx to be serviced any place but an Acura dealership! As I was waiting for Joe to come to his desk area , another service rep (male) came up to me and asked me if the car had timing belt work done. I told him that I didn't know the date and that he could look up the info in my service history. I found him out of place. Was he trying to up sell me ? was he trying to help me ? ummm. not sure ... but I didn't care for his approach. Thank You.
Joe Cassano continues to provide honest and friendly service. Not over selling. Appreciate finding me a ride back to the office
I’m not one to go to a dealership to buy a car...I usually go private. I was recommended by my credit union to Chapman Honda. Stephanie T. and Michael M. took amazing care of me. I was at the dealership 5 days that week test driving different cars. Michael has the patience of a saint. I would highly recommend this team to family and friends. They changed my perception of how a dealership works. Many thanks!
They took care of the problem and gave ma a loner car.
Joe Cassano was very helpful and kept me informed of the status of the repair work that was being done.
Joe is a special person, professional, efficient, sensitive. We always get great service from him. We do think your prices for tires, parts, repairs are very high
Joe the Service man, listened to my concerns and was very efficient getting my car running well again. I brought my car in with two nails in two different tires and my usb outlet was not working.
Everyone at Chapman Acura was great and catered to my every question, inquiry, and helped me find the perfect car in the perfect color. Mike M was very professional and extremely informative and helped me to complete my evaluation of not only the RDX, but also a few other Chapman vehicles that I was considering. Joe Cassano in the Service dept was also very helpful as we talked thru some of the maintenance and service aspects of the different vehicles. Love my RDX and stongly recommend the dealership to others looking for a dealer that caters to and cares about their clients.
Alway's excellent service at Chapman.
Joe is always awesome and your service team is a 10 thank you.
Outstanding service as usual.
I recently moved to the Tucson area from Phoenix, where I was a satisfied customer of Acura of Tempe for 10 years. So there was some worry about starting with a new Acura service department. But there was no need, everything was very good from making an appointment, to prompt and fast service and clear explanations of what the charges were for. Could not have asked for a better experience.
Joe was helpful, friendly and informative. Give him a raise.
I have been coming to Chapman Acura for 13 years. I love my Acura TLX, and have never been disappointed with the service I receive at Chapman. Joe is the BEST service adviser I have ever had. Keep up the good work.....
Service department was very competent as well as their mechanic who figured out why I had gone through 3 batteries in a year. Also found that my Acura service department in California had installed my brake pads upside down. Impressive! Very happy with Chapman Acura.
As always Joe, Steve and crew did a great job of directing the service appointment from start to finish. Thankful to have such a motivated and reliable team at Chapman Acura.
All requested service were performed quickly and with quality. Having the car washed is a nice touch, thanks! I am always treated so well at Chapman.
Always great service. Joe Cossano is the best!!! Been going there exclusively for 10 years.
Having my car serviced for the first time at Chapman Acura was an extremely pleasant and efficient experience. My service agent was informed and helpful in every way.
My lease was about to expire, so I have been looking around at a number of different options...and I am also moving so I had NO time to shop! But when I sat in the RDX I fell in love!...and when I said I did not have a lot of time to spend there, they told me I would be finished in an hour and a half!...and I was!...Love my new SUV, and the deal I got!...and the expediency! ??