Chapman Acura Reviews
David was extremely helpful and went above and beyond. He was always available when I had questions. I would highly recommend David and Chapman Acura!
I had a great experience this week with the service team. My vehicle issues were handled promptly and professionally. Justin is great!
The service dept at Acura is the reason we have stayed with Acura for over 20 years. Efficient, friendly, helpful and honest...couldn’t ask for more than that.
David did a great job helping us get our latest MDX.. We have had 4 Acuras in row..a Legend, a TLS, a 2011 MDX, and our latest 2020 MDX. David did a great job during negotiations representing his company as well as our expectations...After our purchase, we picked up our MDX the next day and he had everything completed for delivery. He spent over an hour with us going over all the systems. great job, David.
The maintenance on our car was thorough and done in a very timely manner. The personnel I spoke with and met with were professional, respectful, thorough in communicating the status of the car, and kind. Great experience every time I bring my car in.
I could not have been more satisfied with how he handled the process by which he informed me what needed to be done and how the car was serviced.
Thanks for getting me fixed up quickly!
I had been searching on online auto sites for several months for a used RDX SH-AWD in Canyon Bronze Metallic. When I saw the listing I contacted Chapman Acura to inquire about online purchasing. I explained that our home is a two-hour drive from the dealership I was concerned with traveling to Tucson due to the COVID-19 outbreak. Within a few minutes, Internet Sales Representative David Valenzuela called me and assured me that he could help me complete an online purchase with no contact. He worked to get a fair price for my trade-in and arranged to send all of the necessary documents to me via FEDEX. I returned the signed documents and during all stages of the sales process Mr. Valenzuela kept me fully informed via phone and text regarding the status of my purchase. Once the purchase was complete, he personally delivered the vehicle to my home and picked up my trade-in on his scheduled day off. He wore a mask and was very careful to minimize personal contact. After my purchase, he followed up by phone several times to ensure that I was pleased with my purchase and answer any questions regarding operation of my new vehicle. Overall, I was pleased with all aspects of my experience with Chapman Acura and would especially like to recognize Mr. David Valenzuela for his courteous customer care and exemplary service.
Excellent service
Quick and easy, as always
James was extremely attentive, knowledgable & communicated all information to me while I waited for my car to be serviced. He made the service process seamless & painless.
Purchasing a vehicle from Courteous, knowledgeable, and professional staff was a delight. I was out the door with a lovely vehicle in no time flat, smooth trasaction, and priced right....great experience!
We had excellent service as we always do for our TLX routine maintenance. Rene was prompt and kept us informed throughout the whole service process. we appreciate the thoroughness of the inspection of our car. Getting a car wash is a nice bonus, as well. We own 2 Acuras and come here everytime for service. Can't be beat!
best service adviser ever!!
This is my 3 Acura RDX great car. Service Dept is super. Like the text messages sent by Justin to keep me informed.
The service representative, Rene (name on my receipt), was sensitive to Covid - wore his mask - and so very polite & deferential. It was a pleasure to have the work done quickly to minimize indoor waiting during this pandemic.
Outstanding service as usual.
Rene Thompson is the kindest and most knowledgeable advisor I have ever been to.. Great job as always! 5 Stars for sure!!!!
Excellent service Friendly, thorough explanation of service Very appreciative of protocols of disinfecting due to corovirus9
Got the vehicle turned around quickly, appreciate the great service
I brought my car in for servicing that I expected to take about 5 hours. The work was completed in less than 4 hours. My service advisor, Justin, was great. He kept me informed of the car status via text messaging. Also, Justin provided me with a loaner car so I could go shopping and not have to wait on the premise. Thanks also to the technician who completed the work in such a timely manner. I really appreciate it.
We were very pleased by the approach and professionalism of Chapman Acura's Salesman Michael Mnatzagaian. Michael made sure all of our questions were quickly answered, kept us informed about each step of the process and made it as painless as possible. His efforts are greatly appreciated by both my wife and myself. Thanks again Michael!
James was great. Excellent services
Received excellent service from All staff members. Rose to the accounting department to the GM provided me and my wife top notch costumer service. The wait is worth it. 10/10. Of course we love Acura MDX. I really appreciate all your help. Thank you again guys.
Justin called and advised the fuel pump part was arrived and he wants to take care of it for my safety. He is at the door when I arrived at Acura .Super service! Thank you Justin
Received great and professional service from the time we arrived from Fabian until the time we left!
In addition to the very competent work provided by Chapman's technicians, I appreciate the careful attention to disinfecting all surfaces of our RDX possibly touched. This included interior and exterior. The attention to detail by Chapman's employees demonstrates the quality service of this dealership.
Rene at the Service Department was top notch and got me in and out in a timely manner.
Waiting for results of diagnosed.
What a pleasant experience when having an oil change. Prompt, courtesy, quick. Thank you.
Awesome service and friendly staff. I will continue to have my MDX serviced at Chapman.
Overall good experience.
You have our loyalty for sure
Avi and Steve G. are amazing to work with. Chapman Acura should be extremely proud to have them on staff. They are the best service technicians I’ve ever dealt with in 30 years of owning cars. Kudos! If I had an academy award I would give it to them.
My battery died just like that! Chapman would have towed me but I used my AAA. Service took me right in and ran their diagnostics and about an 1 1/2 hrs later I had a new battery under warranty. Now if you would only work with your customers to sell And or lease them an auto at a good rate your loyal service customs wouldn’t have to purchase in Phoenix! Love your service though.
Kim went above and beyond helping find the vehicle I was looking for. I would highly recommend her to any prospective buyer.
Chapman Acura I great. Service dept Steve Joe Avi the best
Abc
staff communication well done
Always great working with the Acura team! Stay safe stay healthy
Avi did a wonderful job, My check Emission system light came on. They checked it out and I had a bad sensor. The car was serviced and I was back on the road before noon! Excellent!!
I had an excellent experience at Chapman Acura-Joe was great!
Prompt friendly service
Very plesent and easy process. The staff were very mindful of me as a customer and worked around my needs. The process was simple and any questions I had were answered. Everything was also worked out in a timely manner and I was beyond pleased with the results. Would highly recommend this dealership with they kind and knowledgeable staff of experts to get you into the car you've always wanted!
Avi was exceptional in making this a good experience. She made it very easy and uncomplicated. I am a big fan of Chapman in my two previous experiences with them. I highly recommend Chapman.
We were helped by Kim for the purchase of our new Acura RDX A-Spec. She was very helpful and a pleasure to work with. We will recommend her to our friends and acquaintances who are looking for a great new car and a really nice buying experience. Thanks so much, Kim! :-) Norm was very nice and helpful, too.
I have been going to Chapman for 12 years. Joe Casino always greets me with a smile. He addresses my issues and he is a fabulous communicator. I go to Chapman because I know Joe will take care of me. He is the best.
Ari is an excellent representative of the Chapman Dealership. She is customer centered and knowledgeable.
Excellent
Joe is always friendly, courteous and helpful. He kept me informed on the progress of the repairs/service and what was required and why. Always a pleasure to deal with.
Greg Walsh was of great help I had purchased the car from him. called him and he gave me advice etc. as to what to do. The service department staff where very professional and took care of things in a very timely manor Thank Y0u all
I have been working with Joe for years. I completely appreciate his knowledge and patience with me. He helps me with the explanation of repairs and calms me down when I get frustrated. Thank you for having such a great employee
Very professional.
Easy in, easy out on time!
In my quest for finding a good used truck .I found myself wondering Into the car lot at chapman Acura... there I meet a sales person by the name of Greg Walsh.....I mentioned to Greg what I was looking for and my spending plan cutting the story short he worked with me to the point we made a great deal Greg was excellent & is very professional Great job Greg...
I’ve driven Acura or Honda for 30 years. Just got my 2020 RDX. Don’t think you can beat the quality, reliability, and value. The sales staff is professional, knowledgeable, and patiently explain all the ‘new’ technology. Service is always great. Thanks to Eddie Rush, Jaime Garcia, and all the great people at Chapman.